“Can you get people to want to be better?”

Lots of people ask this question, and my trite answer is yes, there is something as a leader you can do. But only when people feel it is in their interests to be better. When there is something in it for them. I am thinking of my teenage nephew, who is incredibly bright, but who […]

“Can you get people to want to be better?”

Lots of people ask this question, and my trite answer is yes, there is something as a leader you can do. But only when people feel it is in their interests to be better. When there is something in it for them. I am thinking of my teenage nephew, who is incredibly bright, but who […]

EXCELLENT customer experience depends entirely on EXCELLENT employee experience! If you want to WOW your customers, FIRST you must WOW those who WOW the customers!” — Tom Peters Not subscribed to Tom's Quotes? Join the fray.