I told you so….

Some people accuse Tom Peters of overstatement, but with hindsight, that can certainly not be said about his 1999 prediction of the looming white collar revolution.  He saw it coming, although maybe not the way it is playing out today. The angry reaction across the globe to the effects of globalisation, unfairness and the elimination […]

I told you so….

Some people accuse Tom Peters of overstatement, but with hindsight, that can certainly not be said about his 1999 prediction of the looming white collar revolution.  He saw it coming, although maybe not the way it is playing out today. The angry reaction across the globe to the effects of globalisation, unfairness and the elimination […]

EXCELLENT customer experience depends entirely on EXCELLENT employee experience! If you want to WOW your customers, FIRST you must WOW those who WOW the customers!” — Tom Peters Not subscribed to Tom's Quotes? Join the fray.