Archives: September 2010

What did you do this Summer?

Some people might think of Summer as a time to relax and unwind?? Not us!! Having detected a distinct upturn in the tone of many of the conversations we had been having with clients about the future,  we decided to use our annual Summer Research project to find out more. We hoped this group of Tom Peters Company aficionados could shed some light on the most pressing business improvement challenges at this particular time. Sorry if that makes us sound a bit sad, but we’ve had a fantastic time studying the responses!

We wanted to find out how has the experience of coming through the recession influenced people’s development concerns and priorities. Are there any common themes emerging now that might be of interest more generally to leaders as they make plans for their own future success and for the future success of their business?

This selection of people were offered one-off free access to the Excellence Audit in return for structured information from them on their current priorities for business improvement. 143 willing souls from 29 different countries spread across six continents actually submitted Excellence Audit surveys.

Completing an Excellence Audit enabled respondents to identify their most urgent priorities areas for improvement. As expected, each respondent defined “future excellence” in their organisation in their own unique way. But looking across the whole group of 143 respondents, the Excellence Audit identified a substantial 22% “Now” to “Future” improvement requirement in the coming year, with areas of need evenly distributed across our Future Shape of the Winner business excellence model.

One of our participants, a Director of Community Regeneration in Europe summed up the challenge ahead this way:

‘To survive and thrive, organisations will need leaders who have the capacity to organise resources in a way that allows them to deliver and dream simultaneously.”

SURVEY FINDINGS

The main business improvement focus areas selected by all the survey groups were Talent Leadership, (Customer) Experience, Architecture and Execution. Within these focus areas, the biggest priorities for immediate improvement action were:

  • leaders investing more of their time finding, deploying, encouraging, and protecting champions of change, and
  • businesses exploiting the latest IT and web based systems; to deliver products and services more efficiently: to provide a more personalised service; to ensure all relevant knowledge and management information is accessible at every desk/laptop, and to improve business processes and methodologies.

Examining the different survey subgroups for functional or geographical differences, the main conclusion is that those with Manager positions are the most anxious group to get going with improvement action. Managers in North America give the heaviest priority to getting on with improvements to the business Architecture and Execution, whereas Western European Managers show the highest anxiety to start to address their Talent Leadership responsibilities

In a nutshell, it’s a case of finding the right combination of  “systems plus passion leading to excellence!”  In the full report, we explain our findings in more detail, and suggest an action agenda for anyone interested in getting active around this research. If you would like a copy of the full report, please email us on team@tompeters.com.

We’d love to hear how are things looking for you and your team or your clients? What is your sense of what you should be focusing on for the future?

 

 

 


My Brain Hurts!

My holiday reading this summer included a book by Nicholas Carr, The Shallows, a fascinating book which looks at how the internet is affecting the way we think, read and remember.

In the 20 years of its existence, the internet has had a remarkable impact on most peoples’ lives and in particular on the way that we communicate and interact. In this book, Carr has looked at whether there is anything about this revolutionary medium that has deeper implications. I think there are messages here for anyone involved in education and training, for students, their parents and researchers, and also for leaders who are looking for their team members to be productive and creative. For myself, I was interested to understand how the internet might be affecting learning and development – a particular focus of mine. On the face of it, the internet is a boon for learning, making information and learning communities readily accessible to many people, but are its benefits balanced by any disadvantages? And if so, should we be doing anything about it?

Carr’s is a scholarly book that tracks the essential roles that language, literacy, and reading have played in human development, particularly in the 500 years since the Gutenberg press democratized  reading for the masses. Some would argue that the internet gives even more people even greater access to information than is possible via books, but there is an important difference in the medium of the internet, which centres on the attention we pay to material delivered that way.

A critical step in the conversion of information into knowledge and wisdom that can be applied may not be obvious at first glance. For information to be useful to us, a period of deep thinking has to take place. New information enters the brain through the short term, working, memory. That information becomes useable when it moves from our short term (limited capacity) to our long term (infinitely capacious) memory. We must put effort into creating new or revised mental models that incorporate any new data. This can only be done in a gradual way, and requires attention and reflection; we need to take control of our thinking process and this is done by applying focus.

The bad news for learners is that focus is something that humans instinctively find difficult. We are much more inclined to let ourselves be interrupted – after all, in the early days of man’s existence, being alert to both threats and opportunities may well have been the characteristic which ensured the survival of the species. The ability to read and reflect is a relatively new skill for humankind and not one that comes naturally.

We find ourselves today in an Aladdin’s cave of potentially limitless interruptions; text messages, emails, twitter feeds, rss feed readers, facebook messages, the list is endless! And the interruption goes further when you consider the way text is presented on the internet – multimedia presentations of all kinds, and the ‘helpful’ addition of hyperlinks to enrich our reading. No wonder it is almost impossible to persuade young people to read books these days – they’ve got much more rewarding things to spend their time on! Unfortunately, all of these distractions end up diminishing our learning experience because they block and overwhelm our short term memory, serving up tit bits of data in bite-sized chunks that reward our desire for new things, but not converting into anything useful.

The more sinister undertone to Carr’s findings is that this shift in the way we use our brains actually alters the brain’s neural pathways. Neural pathways that are heavily used come to dominate the way we think, and those that are underused diminish – use it or lose it, as the old saying goes!! Thinking about my own working habits, I can see the lack of focus creeping into my daily practice. Leaving open applications like Twitter, email and Facebook which tell me when something new has been posted is energizing, but distracts me from any activity that requires concentration. I often find that I have wiled away several hours following links from one blog, article or website to another, without anything meaningful having been achieved. Many times, I forget how I actually got started on a train of thought. And having got into the habit of summarizing interesting snippets in Twitter means that I tend to reduce my thoughts to catchy sound-bites – hardly exercising my grey matter to any real extent. Oh dear;-( Something has got to change!

If you are a leader, an educator, a learner or a parent, I’d highly recommend that you read the book, but in the meantime here are a few of the resolutions that I have decided to incorporate into my daily routine;

First of all, I am separating my communications and interactive activities from my reflective activities – putting aside at least half of my available work time for thinking that requires focus.

Secondly, I will always have a new serious/business book ‘on the go’ and I will discipline myself to spending time collecting and using my thoughts in some tangible way (hence this blog!). I might still Twitter about it a bit, but that won’t be my only reflection – honest!!

Thirdly, I will occasionally buy myself a paper version of the online newspaper that I subscribe to. The paper version will induce deeper reading than its online ‘cousin’!

Fourthly, I will resist the temptation to complete my sudoku puzzles (a favorite hobby of mine) using my digital version of the game – the help that this version gives me is actually getting in the way of my being able to improve my own skills – a common problem with digital help features.

Every generation is suspicious of the inventions and new habits of the next, and the internet is no different in that. On the other hand, its advantages are many and undeniable. But this book makes a strong case that if the internet really is going to accelerate the development of the human intellect,  we would be well advised to nurture our hard earned deep thinking skills. I, for one, am resolved to do my bit to hang onto mine;-)

Reference:

Nicholas Carr, (2010) The Shallows – how the internet is changing the way we think, read and remember, Atlantic Books, London