As we approach the end of another year, it is a good chance to look back and reflect. Here are some of the highlights from the last year in TPC.
Our Excellence Model, the Future Shape of the Winner (FSW), continues to be well received by clients and consultants alike. People really appreciate the simplicity of the model and the fact that it gives them a bird’s eye view of their progress on their Excellence agenda. It forces them to consider every angle – and to step up to challenges that they wouldn’t naturally take on. Here’s how one client summed up his reaction to the FSW model:
“…by accepting our outdated IT systems as a barrier (which I had), I am effectively limiting the ability of this business to provide the best customer experience that we can, so your project has inspired me to demand our own IT system and stop our lack of high level decision making (to sell or not to sell the business) impact the customer experience for this business.
Your (FSW) project was a moment of divine intervention, which I sincerely thank you for.” Managing Director, UK based plc
You’ll get an idea of the style and approach if you take a look at our free Excellence Audit taster – the LITE version. Prices of a full audit begin at UK£250/US$400 for an individual audit.
21st Century Learning
Amongst this year’s headlines is the news is that I have finally graduated with a Masters Degree in Open and Distance Education from the Open University. It’s taken me several years, but on the back of this study, we’ve now had three serious sorties into the world of Distance Learning. Our 5-week FSW/Excellence Audit training programme has involved 21 consultants from literally all over the globe. “DL” is the learning medium that everyone is talking about, so expect to see more Distance Learning offerings from us in the future.
What’s your experience of Distance Learning? Have you got any requests for programmes in this format from TPC?
Spreading The Word!
After over 20 years of designing and delivering in-company development and training events in the US and Europe, TPC has decided the time is now right to move into new territories by licensing other “local” consultants to use our unique IP and workshop materials. The audience for Tom Peters’ ideas is truly global these days and we are getting more and more interest from people who want to access TPC services from far and wide.
We began during 2010-2011 by licensing consultants in the use of our Excellence Audit. In 2012 we are extending the licensing arrangements to include three of our best-loved training products, Brand You, WOW! Projects and Creating Value for Customers. Our partners are a well-established training company in South Africa, Business Results Group, who have had a successful track record of delivering licensed training products for over 15 years. Once we’ve got our head around how the deal will work for both parties, we’ll be looking for more partners based in markets that are new for us. All advice and contacts gratefully accepted!
The clients who have continued to work with TPC over the past three difficult years increasingly have one characteristic in common. Sure, they have continued to invest in the aspects that they think make their business different and special, but increasingly the source of this distinctive difference lies the discretionary extra contributions that their people routinely bring to the business. When it comes to competing in ever more difficult markets, copying products and avoiding copyright legislation seems to be getting easier and easier. Copying the contributions special people make to special businesses is quite the reverse!
What are you doing to keep yourself ahead of the pack?